Terms of service
1 – Scope
(1) The following General Terms and Conditions apply exclusively to orders for goods via the website www.carolindieler.com. Unless otherwise agreed, the inclusion of any of your own terms and conditions is contradicted.
(2) A consumer within the meaning of the following regulations is any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to either their commercial or their independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.
(3) The version of these General Terms and Conditions valid at the time of the order applies.
(4) The prices at the time of the order apply. Promotional offers in our shop may be limited in time or quantity. Details can be found in the product description.
2 – Conclusion of the contract
(1) The subject of the contract is the sale of goods. Our offers on the Internet (particularly jewelry) are non-binding and do not constitute a binding offer to conclude a contract.
(2) You can submit a binding purchase offer (order) via the online shopping cart system by clicking on “Buy now” at the end of the ordering process.
(3) After you have submitted your order, we will send you an email confirming receipt of your order and listing its details (confirmation of receipt). This confirmation of receipt does not constitute acceptance of your offer, but is only intended to inform you that we have received your order. We can accept your order by sending a shipping confirmation by email or by delivering the ordered goods within 21 days.
(4) We generally deliver within 21 days. In the event of a delivery delay, we will contact you immediately, but no later than within 21 days of receipt of your order, and give you a new delivery period. This does not constitute acceptance of your offer, but rather a new offer from us - with the changed delivery conditions.
3 – Custom designed goods
(1) You provide us with the appropriate information or texts required for the individual design of the goods before the contract is concluded.
(2) You undertake not to transmit any data whose content violates the rights of third parties (in particular copyrights, name rights, trademark rights) or violates existing laws. You expressly release us from all third-party claims asserted in this context. This also applies to the costs of the legal representation required in this context. We do not check the transmitted data for accuracy and therefore accept no liability for errors.
(3) The exchange of individually designed goods is excluded.
4 – Shipping of the goods
(1) All Carolin Dieler jewelry is handmade in Berlin, Germany. Most items are only made upon your order. For this reason, your goods will be delivered – unless a different deadline is specified in the item description – within 5 to 21 days of receipt of the order confirmation.
(2) If an order is particularly urgent, please send an email to info@carolindieler.com asking us to check whether short-term production is possible. In the event of delivery delays, we will inform you immediately. In this case we will give you a new delivery period.
(3) If the ordered goods are not available, we reserve the right not to deliver. In this case, we will inform you immediately and immediately refund any consideration already received.
(4) All packages are sent via Deutsche Post AG with a track & trace code so that you receive your piece of jewelry as safely and quickly as possible.
Shipping within Germany: €5.00
Shipping within the European Union (except Germany): €15.00
Shipping to the UK: €27.00
International orders (outside the European Union): €55.00
5 – Payment and retention of title
(1) The purchase price is due upon complete delivery.
(2) The delivered goods remain the property of Carolin Dieler until full payment has been made.
6 - Right of withdrawal
(1) Consumers have a statutory right of withdrawal. A consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity.
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you
(1) The following General Terms and Conditions apply exclusively to orders for goods via the website www.carolindieler.com. Unless otherwise agreed, the inclusion of any of your own terms and conditions is contradicted.
(2) A consumer within the meaning of the following regulations is any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to either their commercial or their independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.
(3) The version of these General Terms and Conditions valid at the time of the order applies.
(4) The prices at the time of the order apply. Promotional offers in our shop may be limited in time or quantity. Details can be found in the product description.
2 – Conclusion of the contract
(1) The subject of the contract is the sale of goods. Our offers on the Internet (particularly jewelry) are non-binding and do not constitute a binding offer to conclude a contract.
(2) You can submit a binding purchase offer (order) via the online shopping cart system by clicking on “Buy now” at the end of the ordering process.
(3) After you have submitted your order, we will send you an email confirming receipt of your order and listing its details (confirmation of receipt). This confirmation of receipt does not constitute acceptance of your offer, but is only intended to inform you that we have received your order. We can accept your order by sending a shipping confirmation by email or by delivering the ordered goods within 21 days.
(4) We generally deliver within 21 days. In the event of a delivery delay, we will contact you immediately, but no later than within 21 days of receipt of your order, and give you a new delivery period. This does not constitute acceptance of your offer, but rather a new offer from us - with the changed delivery conditions.
3 – Custom designed goods
(1) You provide us with the appropriate information or texts required for the individual design of the goods before the contract is concluded.
(2) You undertake not to transmit any data whose content violates the rights of third parties (in particular copyrights, name rights, trademark rights) or violates existing laws. You expressly release us from all third-party claims asserted in this context. This also applies to the costs of the legal representation required in this context. We do not check the transmitted data for accuracy and therefore accept no liability for errors.
(3) The exchange of individually designed goods is excluded.
4 – Shipping of the goods
(1) All Carolin Dieler jewelry is handmade in Berlin, Germany. Most items are only made upon your order. For this reason, your goods will be delivered – unless a different deadline is specified in the item description – within 5 to 21 days of receipt of the order confirmation.
(2) If an order is particularly urgent, please send an email to info@carolindieler.com asking us to check whether short-term production is possible. In the event of delivery delays, we will inform you immediately. In this case we will give you a new delivery period.
(3) If the ordered goods are not available, we reserve the right not to deliver. In this case, we will inform you immediately and immediately refund any consideration already received.
(4) All packages are sent via Deutsche Post AG with a track & trace code so that you receive your piece of jewelry as safely and quickly as possible.
Shipping within Germany: €5.00
Shipping within the European Union (except Germany): €15.00
Shipping to the UK: €27.00
International orders (outside the European Union): €55.00
5 – Payment and retention of title
(1) The purchase price is due upon complete delivery.
(2) The delivered goods remain the property of Carolin Dieler until full payment has been made.
6 - Right of withdrawal
(1) Consumers have a statutory right of withdrawal. A consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity.
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you