Shipping policy
(1) Consumers have a statutory right of withdrawal. A consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity.
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must contact us
Carolin Dieler
Jewelry designer
Juliusstr. 64
12051 Berlin
T: +49 (0)163 160 133 5
E: info@carolindieler.com
inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). The easiest way for us to process your revocation is to send us your revocation declaration to info@carolindieler.com. To do this, you can use the competition headquarters' sample withdrawal form (https://www.gewinnzentrale.de/media/getlivedoc.aspx?id=33630), but this is not mandatory. In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
(1) All Carolin Dieler jewelry is handmade in Berlin, Germany. Most items are only made upon your order. For this reason, your goods will be delivered – unless a different deadline is specified in the item description – within 5 to 21 days of receipt of the order confirmation.
(2) If an order is particularly urgent, please send an email to info@carolindieler.com asking us to check whether short-term production is possible. In the event of delivery delays, we will inform you immediately. In this case we will give you a new delivery period.
(3) If the ordered goods are not available, we reserve the right not to deliver. In this case, we will inform you immediately and immediately refund any consideration already received.
(4) All packages are sent via Deutsche Post AG with a track & trace code so that you receive your piece of jewelry as safely and quickly as possible.
Shipping within Germany: €5.00
Shipping within the European Union (except Germany): €15.00
Shipping to the UK: €27.00
International orders (outside the European Union): €55.00
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must contact us
Carolin Dieler
Jewelry designer
Juliusstr. 64
12051 Berlin
T: +49 (0)163 160 133 5
E: info@carolindieler.com
inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). The easiest way for us to process your revocation is to send us your revocation declaration to info@carolindieler.com. To do this, you can use the competition headquarters' sample withdrawal form (https://www.gewinnzentrale.de/media/getlivedoc.aspx?id=33630), but this is not mandatory. In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
(1) All Carolin Dieler jewelry is handmade in Berlin, Germany. Most items are only made upon your order. For this reason, your goods will be delivered – unless a different deadline is specified in the item description – within 5 to 21 days of receipt of the order confirmation.
(2) If an order is particularly urgent, please send an email to info@carolindieler.com asking us to check whether short-term production is possible. In the event of delivery delays, we will inform you immediately. In this case we will give you a new delivery period.
(3) If the ordered goods are not available, we reserve the right not to deliver. In this case, we will inform you immediately and immediately refund any consideration already received.
(4) All packages are sent via Deutsche Post AG with a track & trace code so that you receive your piece of jewelry as safely and quickly as possible.
Shipping within Germany: €5.00
Shipping within the European Union (except Germany): €15.00
Shipping to the UK: €27.00
International orders (outside the European Union): €55.00